1. How does the monthly fragrance subscription work?

Each month, we curate two unique, clean fragrances (one floral/fruity and one woody/spicy). As a subscriber, you can pick which of the two you want—or opt to be surprised! Each fragrance comes in a glass roller  vial (5ml for alcohol base or 3ml for oil base fragrance depending on the brand and formulation), designed to last about a month when used everyday.

2. Do you offer unisex or gender-specific fragrances?

All scents will be unisex. We want everyone to find something they love, regardless of the traditional fragrance “labels.” As we grow, we’ll continue providing a balance of scent styles to cater to diverse preferences.

3. What if I prefer alcohol-free fragrances?

We recognize that some customers need alcohol-free formulas (due to religious, skin, or personal reasons). At least a couple of our featured scents each quarter will be alcohol-free (oil-based or water-based). If there’s enough demand, we plan to offer a dedicated “Halal Collection” track where subscribers can exclusively receive alcohol-free fragrances.

4. Can I skip a month if I have too much perfume or don’t like the selections?

Yes! We allow subscribers to skip  at no charge. If you need a break, simply click the “Pause (My account –>My Subscriptions)” button.  You will need to enter a resume date, and submit. This flexibility ensures you only receive fragrances when you truly want them.

5. What is the Quarterly Bundle option?

In addition to the monthly plan, we offer a Quarterly Bundle where you receive three fragrances in one shipment every three months. This reduces shipping frequency and can be more convenient for those who prefer fewer deliveries. You’ll pay a one-time charge each quarter, and we’ll send you that quarter’s curated set all at once.

6. How do you ensure the quality and authenticity of your fragrances?

We only partner with reputable, “clean” fragrance brands that comply with IFRA (International Fragrance Association) standards. We maintain a strict checklist to avoid questionable ingredients (e.g., no phthalates, no parabens).  We only source directly from brand owners or authorized distributors to guarantee authenticity.

7. How do I manage my subscription (update details, skip, or cancel)?

Everything can be done through your online account:

• Change Plans: Switch from monthly to quarterly or floral/fruity to woody/spicy to surprise me (or vice versa).
• Update Info: Change your shipping address, payment method, or fragrance preference.
• Skip or Cancel: Skip and set resume date or cancel outright before the next billing cycle to avoid unwanted charges.

8. What if I don’t like a scent or have an adverse reaction?

We know not every fragrance will be a perfect match. While we can’t accept returns of opened perfume (for hygiene reasons), our goal is to keep you happy:

• Credit or Swap: If you truly dislike a scent or experience a reaction, let us know. We may offer a credit for a future month or facilitate a swap if possible.
• Damaged Shipments or Lost Packages: We will replace or refund any order that arrives damaged or gets lost in transit. Just contact us, and we’ll make it right promptly.

9. How can I contact customer support?

If you have questions or concerns not covered here, please reach out:

• Email: info@scentientperfume.com

Still have questions?

We’re here to help you discover clean, high-quality fragrances that fit your style and values. Reach out anytime, and we’ll do our best to assist you!